Cookie Policy

Last updated: 25 November 2022

Illio UK Limited, a company incorporated in England with company number  11542344 (referred to as "illio", "we ") operates this website. This policy explains what cookies are and the types of cookies we use on the illio website including the  products or services through the website, all of which are part of illio's platform (the "Platform").

For more details about illio's privacy practices, please refer to our Privacy Policy available at the following webpage: www.illio.com/privacy-policy.  

What are cookies?

A "cookie" is a text file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings on the device if you agree. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.  This helps us to provide you with a good experience when you browse our website and Platform and also allows us to improve our website and Platform.

Do we use cookies on the Platform and, if so, why?

Yes. If you agree and unless you have set your computer's browser to reject them, we can place the types of cookies set out in the table below on your device, and use that data in accordance with this policy.

We use cookies to: (i) customise and improve users' visits to our Platform; (ii) deliver content tailored to users’ interests and the manner in which they browse our Platform; and (iii) manage our Platform and other aspects of our business.

We use local browser storage to provide a secure log-in experience, improve functionality to remember your choices, and to collect anonymized statistics so we can spot usability issues and improve site functionality.

Strictly Necessary Cookies

These cookies are necessary for the Platform to work, and enable you to move around the Platform and use the services and features. Disabling these cookies via your browser will encumber the Platform's performance and may make these services and features unavailable. Strictly necessary cookies are used to collect session ID and authentication data. During the time you visit the Platform, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. These are session cookies (i.e., which expire when you close your browser session). These cookies are never stored permanently on your computer and disappear when you close your browser. To use our Platform without issue you need to have these cookies enabled. These include:

·       Authentication cookies to provide secure access to the site.

·       Asynchronous notification cookies to tell the user interface when system events have started or stopped (e.g. a set of trades has finished processing)

Functional Cookies

Functional Cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.  We use cookies for :

·       Payment and product notifications

·       Online tutorials

·       Our help chatbot

Analytic Cookies

Analytic cookies are used to gather statistics about the use of the Platform in order to improve its performance and usability.  For these purposes, analytic cookies collect information about your device type, operating system type, browser type, domain, other system settings, IP address, referring URLs, information on actions taken on the Platform and the dates and times of your visits, as well as the location and time zone in which your device is located.

We use Google Analytics to provide our analytic data and the information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for us.  You can find more information about Google’s privacy policy here: https://policies.google.com/privacy?hl=en-UK .  You may choose to opt out of the analytic cookies by only selecting [Accept Strictly Necessary Only] cookies or at a later date by expressly opting out of Google Analytics cookies. This information can be found at: https://tools.google.com/dlpage/gaoptout

Please note we have no control of third party cookies.

Marketing Cookies

We do not use marketing cookies and we do not provide data to third parties for sales or marketing activities.

How do I disable or remove cookies?

You can restrict or otherwise change the use of cookies on the Platform through your browser. Each type of browser offers ways to restrict and delete cookies. For more information on how to manage cookies through your browser, please visit the appropriate link below.

Internet Explorer


Google Chrome



Except for essential cookies, all cookies will expire as specified in the above table.

Other technical data we collect and use

When you use the Platform, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We may also collect data: regarding device IDs or identifiers, connection information, device software, statistics of page views, referral URLs and IP data; to determine your general geographic location, so that we can provide location-specific content to you; to assist in responding to complaints and queries; to investigate any possible breach of our terms or conditions including fraud or illegal activities with the use of your Personal Data. For further details on how we use your Personal Data, and your rights in relation to the Personal Data, please see our Privacy Policy.

What types of cookies are used on the Platform and what choices do you have?

Below is a list of the cookies that we use on our Platform. You can indicate your acceptance of all cookies (Accept All) or just strictly necessary cookies (Accept Strictly Necessary Only)  that you allow us to use. Please note that a cookie will be placed on your device to allow us to remember the selection you make.

The list of cookie types that we currently use comprise of:

Name Domain Purpose Type and Duration
__hs_opt_out .illio.com This cookie is used by the HubSpot opt-in privacy policy to remember not to ask the visitor to accept cookies again. This cookie is set when a website gives visitors the choice to opt-out of cookies. It contains the string “yes” or “no”. It expires in 6 months. 3rd party cookie that expires after 6 months
__hssrc .illio.com Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session. It contains the value “1” when present. It expires at the end of the session. 3rd party cookie that expires at the end of the session
__hstc .illio.com The main HubSpot cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). 3rd party cookie that expires after 6 months
_ga .illio.com ‘_ga’, the main cookie used by Google Analytics, enables a service to distinguish one visitor from another and lasts for 2 years. Any site that implements Google Analytics, including Google services, uses the ‘_ga’ cookie. Each ‘_ga’ cookie is unique to the specific property, so it cannot be used to track a given user or browser across unrelated websites. 3rd party cookie that expires after 24 months
hubspotutk .illio.com This cookie keeps track of a visitor’s identity. It is passed to HubSpot on form submission and used when deduplicating contacts. It contains an opaque GUID to represent the current visitor. It expires in 6 months. 3rd party cookie that expires after 6 months
mp_7fc0347c61e0a1fa32cec0584340a165_mixpanel .illio.com This period shows the length of the period at which a service can store and/or read certain data from your computer by using a cookie, a pixel, an API, cookieless tracking, or other resources. 3rd party cookie that expires after 1 year
__stripe_mid .wealth.illio.com .app.illio.com Used by Stripe to provide fraud prevention. 3rd party cookie that expires after 1 year
messagesUtk .wealth.illio.com .app.illio.com This Hubspot cookie is used to recognize visitors who chat with you via the chatflows tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. With the Consent to collect chat cookies setting turned on: If you chat with a visitor who later returns to your site in the same cookied browser, the chatflows tool will load their conversation history. The messagesUtk cookie will be treated as a necessary cookie. When the Consent to collect chat cookies setting is turned off, the messagesUtk cookie is controlled by the Consent to process setting in your chatflow. HubSpot will not drop the messagesUtk cookie for visitors who have been identified through the Visitor Identification API. The analytics cookie banner will not be impacted. This cookie will be specific to a subdomain and will not carry over to other subdomains. For example, the cookie dropped for info.example.com will not apply to the visitor when they visit www.example.com, and vice versa. It contains an opaque GUID to represent the current chat user. 3rd party cookie that expires after 6 months
dd_s .wealth.illio.com .app.illio.com DataDog Cookie used to group all events generated from a unique user session across multiple pages. It contains the current session ID, whether the session is excluded due to sampling, and the expiration date of the session. 3rd party cookie. The cookie has a less than 4 hour, session only lifespan, so that technical debugging analytics for that session can be captured.