Last updated: 16th Feb 2022
illio Technology Limited, a company incorporated in Hong Kong (No. 2845489) and its affiliates (referred to as "illio", "we ") respects your concerns about privacy. This policy explains what cookies are and the types of cookies we use on the illio website or one of our other products or services, all of which are part of illio's platform (the "Platform").
What are cookies?
A "cookie" is a text file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings on the device. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a visitor’s device and to target the content displayed to the visitor’s interests.
Yes. By using our Platform you agree that, unless you have set your computer's browser to reject them, we can place the types of cookies set out in the table below on your device, and use that data in accordance with this policy.
We use local browser storage to provide a secure log-in experience, improve functionality and to remember your choices, and to collect anonymized statistics so we can spot usability issues and improve site functionality.
What types of cookies are used on the Platform and what choices do you have?
Below is a list of the cookies that we use on our Platform. You can indicate your acceptance of all cookies (Accept All) or a just functional cookies (Accept Functional Only) that you allow us to use. Please note that a cookie will be placed on your device to allow us to remember the selection you make.
Strictly Necessary Cookies
These cookies are necessary for the Platform to work, and enable you to move around the Platform and use the services and features. Disabling these cookies via your browser will encumber the Platform's performance and may make these services and features unavailable. Strictly necessary cookies are used to collect session ID and authentication data. During the time you visit the Platform, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. These are session cookies (i.e., which expire when you close your browser session). These cookies are never stored permanently on your computer and disappear when you close your browser. To use our Platform without issue you need to have these cookies enabled.
The list of cookie types that we currently use comprises of:
Authentication cookies (Cognito and Amplitude) to provide secure access to the site
Asynchronous notification cookies to tell the UI when system events have started or stopped (e.g. a set of trades has finished processing)
• Payment and product notifications (Stripe)
• Online tutorials (UserPilot)
• Our help chatbot (Hubspot)
Analytic cookies are used to gather statistics about the use of the Platform in order to improve its performance and usability. For these purposes, analytic cookies collect information about your device type, operating system type, browser type, domain, other system settings, IP address, referring URLs, information on actions taken on the Platform and the dates and times of your visits, as well as the location and time zone in which your device is located.
We do not use marketing cookies and we do not provide data to 3rd parties for sales or marketing activities.
Cookies subject to change
The content of this Policy is for your general information and use only. These cookies are subject to change without notice. You acknowledge that this information may contain inaccuracies or errors and is subject to change and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
How do I disable or remove cookies?
Other technical data we collect and use
When you use the Platform, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
We may also collect data: regarding device IDs or identifiers, connection information, device software, statistics of page views, referral URLs and IP data; to determine your general geographic location, so that we can provide location-specific content to you; to assist in responding to complaints and queries; to investigate any possible breach of our terms or conditions including fraud or illegal activities with the use of your Personal Data.